All MARK ADLER products are

All MARK ADLER products are

Covered by a 2-year warranty

Terms and conditions

1

Please complete the complaints form

Please provide all the information we need to process your enquiry.

2

Please send the form to us:

In response to the report you have submitted, you will receive an email confirming that we have received your message. Please do not delete it; keep it safe.

3

Please wait for a reply from us:

We will get in touch with you as soon as possible and let you know what to do next. You do not need to return the product to us. We will find the solution that suits you best.
Complaints form

FAQ
HOW CAN I SUBMIT A COMPLAINT?

To make a complaint, please use the form available here. Please provide a detailed description of the problem you are reporting, attach proof of purchase and, if possible, include photographs or a short video showing the fault.
HOW LONG IS THE PRODUCT WARRANTY VALID FOR?

Mark Adler products are covered by a 2-year warranty.
Are all the products offered on the markadler.pl website covered by a warranty?

Yes, all Mark Adler products are covered by a warranty.

Miscellaneous provisions

Meester Group sp. z o.o., with its registered office at 2 Wagrowska Street (61-369) in Poznań, owner of the Mark Adler and Huzaro brands, guarantees that the products will operate efficiently in accordance with the technical and operational conditions described in their user manuals.

The warranty is valid for a limited period. Different products and their components are covered by the warranty to varying degrees, as described in the document below, and for different periods.

Any faults or damage to the product should be reported immediately upon discovery. You must not continue to use the product if you discover a fault or damage, as this may exacerbate the fault or damage and may also pose a risk to the user’s health or even their life. The product must be safeguarded whilst the complaint is being processed, and you should then follow the manufacturer’s or authorised service centre’s instructions.

The warranty does not cover natural wear and tear of the products resulting from normal use, nor damage caused by improper use. The warranty also does not cover mechanical damage, including tears and cracks caused by the user. The warranty also does not cover fading or other fabric defects resulting from prolonged exposure to sunlight, defects caused by improper care of the product (e.g. washing at too high a temperature or cleaning with strong detergents), thermal damage, electrical damage and damage caused by contact with liquids, as well as defects and damage resulting from unauthorised alterations and modifications.

The Service Centre and the Manufacturer shall not be liable for any damage or loss arising from the inability to use the product whilst it is being repaired.

Products submitted for a complaint should be cleaned beforehand. Only products that are packed in a cardboard box (either the original or a replacement) will be accepted for a complaint.